Nasibeh Pouti; Mohammad Reza Taghva
Abstract
Strategic planning plays a key role in the future success of organizations. Information technology as an emerging field in Iranian organizations requires strategic planning to succeed. In this study, after a systematic review of the IT strategy development methods and the evolution of these approaches, ...
Read More
Strategic planning plays a key role in the future success of organizations. Information technology as an emerging field in Iranian organizations requires strategic planning to succeed. In this study, after a systematic review of the IT strategy development methods and the evolution of these approaches, an indigenous approach is developed to develop the IT strategy of the distribution companies. This method is a quantitative-qualitative hybrid. During this five-phase study, the organization's cognition is based on the information architecture of processes, and then based on the business and IT alignment perspective, achieving optimal status in information technology infrastructure library as one of the business and information technology alignment methods with the IT governance approach, is followed. By matching the business processes of the electricity distribution and information technology infrastructure library, the status quo and the desired status in each process were determined based on the opinions of business experts. Accordingly, the processes of service continuity management, service catalog management and service portfolio management were the most distant from the desired situation, and for the other processes the same gap analysis was performed. Based on the distance analysis, appropriate strategies were provided for each of the information technology infrastructure library processes according to the best practices.
Mohammad Reza Taghva; Mohammad Mehrabioun Mohammadi; Ahad Zare Ravasan; Amir Arzi Soltan
Abstract
This research aims at associating two groups of demographic and transaction related factors and furthermore, proposes customer churn factor as another influential factor in customer value analysis. To this end, at first, customers' transaction data in a real local ISP in a four year period are utilized ...
Read More
This research aims at associating two groups of demographic and transaction related factors and furthermore, proposes customer churn factor as another influential factor in customer value analysis. To this end, at first, customers' transaction data in a real local ISP in a four year period are utilized for segmentation purpose using k-means method. Regarding service nature of the case, customers' behavior has been considered in terms of customer satisfaction factors. The results of Exploratory Factor Analysis (EFA) indicate that three factors of service quality, expectation confirmation and post-purchasing satisfaction are influential factors. Then, association rules using GRI algorithm are exploited in order to investigate among customers' behaviors and propose appropriate strategies and action plans for each customer segment. Finally, segmentation results are associated with physiographic variables and existence of a significant difference among identified segments is more investigated using one way ANOVA test. The results clarified that expectation confirmation and post- purchasing satisfaction as hygienic factors and service quality as an incentive factor influence customer loyalty.
Mohammad Reza Taghva; Mohammad Naghizadeh; Reza Naghizadeh
Volume 1, Issue 1 , December 2012, , Pages 1-28
Abstract
According to extension of using open source software packages in recent years especially in developing countries, preparing a comprehensive roadmap for open source software development in Iran is essential. This research identifies and prioritizes factors important for preparing a precise roadmap in ...
Read More
According to extension of using open source software packages in recent years especially in developing countries, preparing a comprehensive roadmap for open source software development in Iran is essential. This research identifies and prioritizes factors important for preparing a precise roadmap in this field. So after investigating some of the most important researches for preparing open source software plans and roadmaps, 21 important factors were selected. After designing two questionaries and doing survey, 8 factors were elicited as the main necessities of preparing open source software roadmap in Iran and then were prioritized. At last, these necessities presented in three main aspects of technology roadmap including national strategies and market policies, aspect of product and technology and finally the aspect of sources and infrastructures. The necessities presented in this article because of considering capacities existence in Iran software industry can show factors essential for preparing open source software roadmap for Iran. Keywords
Mohammad Reza Taghva; Mojtaba Hosseini Bamakan; Hamid Reza Fallah Lajimi
Volume 2, Issue 5 , June 2004, , Pages 1-17
Abstract
This research has been conducted with the purpose of employing information technology (IT) in organizations. To this end, the present research, titled “The Impact of Characteristics of Employing IT on the Organizational Performance and the Competitive Advantage in Organizations”, was done, ...
Read More
This research has been conducted with the purpose of employing information technology (IT) in organizations. To this end, the present research, titled “The Impact of Characteristics of Employing IT on the Organizational Performance and the Competitive Advantage in Organizations”, was done, thereby resulting in achievement of the conceptual model of research. This model entails three factors or hidden variables, namely, IT practicing, organizational performance, and competitive advantage, each of which has some indicators. IT has four indicators: economic, security, Correctness & authenticity of information, and speed of information and communications. Organizational performance has also four indicators, i.e. customer, finance, human resources, and organizational efficacy. Competitive advantage also consist of five indicators, that is, price/cost, quality, timely delivery of product or service, and innovation & time of delivery to the market. Based on this model, the Questionnaire for measuring the indices was designed and distributed among 85 managers of IT and information systems nationwide and collected after completion. Data obtained from this Questionnaire regarding research hypotheses in the form of a single model suggest that IT factors affect organizational performance and competitive advantage in addition to security.
